Last updated: June 15, 2026

Warranty Policy

At Poply Shop, every product is carefully selected and prepared with attention to detail, reflecting our commitment to quality.

All our handbags and accessories are covered by a warranty against manufacturing defects, so you can shop and use your items with confidence.

Warranty Period

We offer a 30-day warranty from the date of delivery.

This warranty applies exclusively to manufacturing defects, including but not limited to:

• Stitching or structural issues
• Defective zippers, clasps, or hardware
• Material defects that affect the functionality of the product

What Is Not Covered

This warranty does not cover damage resulting from improper use, natural wear and tear, or lack of proper care, including but not limited to:

• Damage resulting from improper use, natural wear and tear, or external conditions not related to manufacturing defects
• Damage caused by excessive exposure to liquids or chemical substances
• Scratches, stains, or normal signs of use over time

Care Recommendations

To maintain the quality and appearance of your product, we recommend:

• Cleaning with a soft, dry cloth
• Avoiding excessive exposure to moisture or chemicals
• Storing in a dry and ventilated place when not in use

International Shipping

We are based in Bangkok, Thailand, and ship internationally using reliable and trackable shipping services.

All products are carefully packaged, and the warranty is linked to the original order number or proof of purchase.

Warranty Claims

If your product presents a manufacturing defect within the warranty period, please contact our support team with your order number.

After evaluation, the product may be repaired or replaced with the same or a similar item, depending on availability.

If a replacement is issued, the warranty period will continue based on the original purchase date and will not restart.

Customer Support

For questions or warranty-related requests, please contact us:

Email: contact@poplyshop.com